Terms and Conditions

Prices :

All prices are effective as of July 1, 2015 and are VAT inclusive. The Rokhak handicraft social enterprise reserves the right to change prices and product specification at any time without prior notice.

The deposit is 50% of the total amount of the order, and cannot be refund. It’s also the confirmation of the order: once Rokhak received it, Rokhak starts to work on the order and the last payment will be collected on the day of delivery.

Products availability:

Rokhak works only on request. Please be aware that as our products are handmade they take time to produce. Products may take 1 – 8 weeks to be crafted based on the production schedule and the quantity ordered.

Delivery of goods

Transportation is free of charge  from 30 items ordered, in Siem Reap town only. To deliver out of Siem Reap, the customers have to pay by their own.

As a service, Rokhak can manage the delivery in the name of the customer; in this case, a separate invoice will be established, and additional fees charged; Rokhak cannot be held responsible for any event occurring during this process.

Product Quality:

All Rokhak products are both handmade and hand finished. As a result individual pieces may have minor variations in size and construction. These variations are an intrinsic part of the style and character of the Rokhak merchandise and should not be viewed as flaws. Requests for claim or credit will therefore not be recognized on the basis of these product variations.

After selling service:

All products from Rokhak are guaranteed 1 month for a normal use. During this period, the item will be fixed for free or replaced. After this delay, a repair fee will be established based on the damage and on the kind of item.